Terms and Conditions


Our Contact Details Are:
Unit 44, 11-21 Underwood Road
Homebush NSW 2140 AUSTRALIA

Tel: 1 300 886 186
Fax: 02 8756 5933
Email: info@atris.com.au


1.1. OFFICE HOURS Hours of business are 8.30am to 5.00pm Eastern Standard Time.

1.2. SHIPPING We strive to ship all orders the day they are received but cannot guarantee delivery times. All purchases made through Atris are shipped freight prepaid and billed on the invoice. Selection of method of transportation and carrier will be at our discretion.

1.3. PRICES Products from The Store shall be charged as quoted on the website or provided by Atris. Should the item be out of stock the company reserves the right to charge a different price when the item comes back into stock. The customer will be notified prior to any price changes.

1.4. RETURNS & CREDIT POLICY Notify us immediately if there is a problem with your order. All claims for shortages or incorrectly sent products must be made within 14 working days after receipt of goods. Request for returns of faulty product/s must be in writing and authorised in advance. Any goods purchased from Atris which are not defective cannot be returned for a refund. Atris does not refund in the case where a customer incorrectly selects goods or changes their mind. Any goods returned must be in original packaging and unopened.

1.5. TERMS OF PAYMENT Ownership and title to the goods shall not pass to you and shall remain with Atris until such time as the goods have been paid in full. Atris will require a minimum deposit of 40% of the total order value on items out of stock but to be delivered at a later date. In the event the customer cancels the order prior to delivery, the customer will forfeit the deposit in full.

1.6. WARRANTY All supplies are warranted against defects in materials and workmanship for 30 days or as indicated on the packaging This warranty shall not apply to defects resulting from improper or inadequate use and operation of the products outside the product specification. Should we receive notice of such defects during the warranty period. Atris shall, at its option, either refund or replace products that prove defective.

1.7. ACCEPTANCE OF THE TERMS OF TRADE Once products are ordered by the customer, this constitutes acceptance of our terms of trade. Atris reserves the right to change terms of trade without notice.

1.8. SUPPLY Atris takes no responsibility for any delays associated with any 3rd party delivery service. We will contact the customer in the event of a significant delay.

1.9. DELIVERY Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order. Title and risk of loss to all Products will pass to you on delivery.

4.3. ACCEPTANCE OF THE SHIPPING POLICY Once products are ordered, this constitutes acceptance of our terms of trade.